Refunds

Request a refund within 30 days for a duplicate charge, an access failure we cannot resolve, or a packet that contradicts a rent-limit figure published by the government source cited in the packet.

Email support@rentcapcheck.com with the packet ID, payment receipt email, and a short explanation. We review requests within two business days. Approved refunds return to the original payment method; your bank controls when the credit appears.

A change of mind or an error in facts entered by the customer is not normally refundable, but contact us if the packet is unusable and we will review the situation fairly.