Support

Email support@rentcapcheck.com. We normally reply within two business days.

What to include

• Your packet ID, shown on the checkout result and paid packet.
• The email address used at checkout, if any.
• What you expected and what happened, including the exact error message.

Before emailing

Try reopening the private access link from your Stripe receipt, checking spam for the packet email, and downloading the PDF from the paid packet page. Do not email tenant Social Security numbers, bank data, payment-card details, or unrelated legal documents.

For refund eligibility, see the refund policy. For deletion or data questions, see privacy.